FAQs

Q: Is the mounting hardware included with stakes and posts?
A: Yes.

Q: What art files are acceptable?
A: The best files to send us are Casmate (.scv), Inspire (.sci), SignLab (.eps), Corel (.cdr), Gerber (.plt), Flexi (.fs) and Illustrator (.ai or .eps). Please be sure to convert to “curves” or “paths” before sending. These files can be sent to sales@geminiplaques.com or uploaded on the upload a file page.

Q: What is the standard Gemini plaque clear coat?
A: Semi-gloss, which is 15% matte. Matte and gloss are also available. There is no extra charge for any of our clear coats.

Q: Does Gemini offer rush orders for an extra charge?
A: No. Typically production for standard plaques takes eight working days after layout approval is signed. Customers can rush their shipping with expedited freight charges.

Q: What does Lifetime Guarantee mean?
A: Gemini guarantees all of its products for life. This means that should your plaque fade or contain any defect, we will refinish or replace the defective material at no cost to you, as long as the plaque is installed in its original location. Gemini will not cover your cost of removal, re-installation or any subsequent work done on the mounting surface. Learn more about the lifetime guarantee.

Q: Does Gemini quote freight charges?
A: Gemini offers guaranteed ground freight charges on most orders to better serve our customers. If you require rush shipping, please make a request when placing your order.

Q: Are there charges for creating layouts?
A: Gemini will create up to two layouts per order at no charge to our customers. If a third layout is requested, a charge of $20 will be applied.

Q: What is Gemini’s return policy?
A: Most Gemini products are custom-made for specific applications. However, as a service to our customers, we offer a credit up to 50% of the original net price for returns, up to $500. Freight is not included in the credit.

Q: What is the smallest letter that can be used?
A: Using Gemini Times New Roman, Bookman Old Style or Myriad, the minimum height is 1/4″ for letters in all uppercase, 3/8″ for text that uses both uppercase and lowercase letters.